Carpil

Terms of Service

Terms and conditions for using our services

Last updated: November 24, 2025

These Terms and Conditions govern access to and use of the “Carpil” platform, owned by Carpil, LLC, a company registered in Delaware, United States. By using the mobile application, website, or associated services, the user fully accepts these terms.

1. Company Information

Carpil is operated by Carpil, LLC, an entity incorporated under the laws of the State of Delaware, United States.

Contact email: [email protected]

Official WhatsApp: +506 8448-1439

Official communication between Carpil and the user will be conducted exclusively through the indicated channels.

2. Acceptance of Terms

Use of Carpil implies full and unconditional acceptance of these Terms and Conditions. If the user does not agree with any provision, they must refrain from using the platform.

3. Eligibility and Registration

3.1. Only persons 18 years of age or older may use Carpil.

3.2. Minors may only travel when accompanied by a responsible adult registered on the platform.

3.3. Users must register using their real name and a valid email address.

3.4. Currently, mandatory verification consists solely of email validation.

3.5. Carpil reserves the right to implement additional verifications in the future, such as document validation through external services (e.g., Veriff) or biometric verifications (e.g., World), which will be announced in due course.

4. Nature of the Service

4.1. Carpil is exclusively an intermediary platform that facilitates connections between drivers who have available seats and passengers interested in sharing travel costs.

4.2. Carpil does not provide transportation services, does not act as a mobility company, taxi service, ride-hailing service, or public transport service.

4.3. Drivers act under their own responsibility, using their own vehicles and freely determining the terms of their trip.

4.4. Carpil does not guarantee trip completion, punctuality, seat availability, or inherent travel safety.

5. User Responsibility

5.1. The user is solely responsible for evaluating the risks associated with sharing a trip with third parties.

5.2. Each user must review available information about the driver or passenger before confirming a trip.

5.3. The user understands and accepts that Carpil cannot guarantee the identity, behavior, or reliability of other users.

6. Trip Posting (Drivers)

6.1. Currently, any user may post trips on the platform.

6.2. In the future, Carpil may require additional documentation to post trips, including driver’s license, valid insurance, vehicle inspection/registration, and/or vehicle owner authorization.

6.3. Once a reservation is accepted, the driver may not modify trip details until the editing functionality is implemented and regulated by Carpil.

7. Code of Conduct

7.1. Users are obligated to maintain respectful and appropriate behavior.

7.2. The following are strictly prohibited:

  • Carrying or transporting weapons.
  • Consumption or transportation of illegal drugs.
  • Excessive alcohol consumption.
  • Harassment, aggression, discrimination, or inappropriate conduct.
  • Requesting or accepting payments outside the platform.

7.3. Violations of these rules may result in account suspension or cancellation.

8. Chat and Internal Communication

8.1. Messages sent through Carpil’s chat are fully encrypted.

8.2. Carpil does not have access to the content of such messages.

8.3. In case of disputes, Carpil may only make decisions based on evidence voluntarily provided by users, including screenshots or other media directly submitted by them.

9. Payments and Fees

9.1. The price per seat is determined by the driver.

9.2. Currently, Carpil does not charge commissions on trips.

9.3. Payments will be processed only after confirmation of trip completion.

9.4. Carpil may temporarily withhold payments for analysis in case of suspicious activity.

9.5. Carpil may permanently withhold payments in cases of fraud, non-compliance, or serious violations of these terms.

9.6. Carpil may implement variable fees, commissions, or administrative charges in the future, upon prior notice to the user.

10. Cancellations and Refunds

10.1. If the driver cancels a trip, corresponding passengers will be notified.

10.2. If the passenger cancels, the driver and other affected passengers will be notified.

10.3. Currently, there are no penalties for cancellations.

10.4. Carpil may introduce future cancellation and refund policies, including advance cancellation windows without penalties.

10.5. If a trip does not take place and the parties cannot reach an agreement, Carpil reserves the right to make a final decision based on available information.

10.6. Carpil may suspend or remove users who repeatedly cancel trips.

11. Liability and Limitation of Liability

11.1. The user acknowledges that sharing trips with third parties involves inherent risks.

11.2. Carpil is not responsible for:

  • Accidents, personal or property damage.
  • Theft, loss, or forgotten items.
  • Illegal acts, assaults, or inappropriate behavior between users.
  • False, expired documentation, or inaccurate information provided by users.
  • Identity or legitimacy of users.

11.3. Strong exoneration clause:

Any legal claims must be directed at the individual involved. Carpil shall not be responsible for acts, omissions, behaviors, or offenses committed by users under any circumstances.

11.4. Carpil will cooperate with authorities when required by law, providing available information as appropriate.

12. Privacy and Personal Data

12.1. Carpil collects the following mandatory data for service operation: name, email address, phone number, and profile picture.

12.2. The platform records trip history, technical usage data, and notification preferences.

12.3. Chat messages are encrypted and not accessible to Carpil.

12.4. Carpil may send functional and promotional notifications, which the user may manage through device or account settings.

13. Account Suspension and Termination

13.1. Carpil may suspend, block, or delete accounts without obligation to provide explanations when it considers there is risk, abuse, or violation of these terms.

13.2. Carpil may conduct manual reviews in exceptional cases.

13.3. Voluntary account deletion is not permitted if there are pending trips or active commitments affected by such action.

14. Intellectual Property

14.1. All rights related to the name, trademark, logo, design, software, and content of Carpil are the property of Carpil, LLC.

14.2. Reproduction, unauthorized use, reverse engineering, scraping, data extraction, or use of bots on the platform is prohibited.

15. Modifications to the Terms

15.1. Carpil may modify these Terms and Conditions at any time without prior notice.

15.2. Continued use of the platform after modification constitutes acceptance of the new terms.

16. Jurisdiction and Dispute Resolution

16.1. For the resolution of disputes, controversies, or claims related to these Terms or use of Carpil, Costa Rica is established as the primary jurisdiction.

16.2. Carpil may resort to private arbitration or competent courts as determined by applicable regulations or its legal interests.

17. Changes and Service Evolution

17.1. Carpil may add, modify, or remove platform functionalities at any time.

17.2. Continued use of the service implies acceptance of such changes.

18. Contact

For inquiries or support, users may contact:

Email: [email protected]

WhatsApp: +506 8448-1439

  • Definition of specific penalty and refund rules.
  • Future commission percentages.
  • Mandatory documentation requirements for drivers.
  • Advanced dispute and resolution policies.